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Terms of service

Using this website implies acceptance of the terms and conditions presented below. We recommend that you read all terms and conditions carefully to ensure the best possible experience when using the website.

User
Represents the person who accesses the website for private or professional purposes and who has accepted the Terms and Conditions of this website, thus fulfilling all registration requirements.

Abusive Use
Represents the use of the website in a manner contrary to industry practices, regulations, applicable laws, or in any other way that may cause damage to our company.

Website Usage
The information published on our website is general information about our company, the products we sell, and other information considered by our company to be of interest to users. The information is made available to users free of charge. Our company owns all intellectual property rights over the website, including its design and content. The user is obliged to respect all intellectual property rights of our company as provided by applicable laws. The user agrees to access and use the website for purposes and by means that do not constitute abusive use.

1. Disclaimer of Liability
Our company does not assume responsibility for product descriptions presented in the online store. However, significant efforts have been made to minimize any errors that may occur from electronic or manual editing of the presented information. Also, the images on the website are provided as examples, and the delivered products may differ from the images displayed due to changes in features or design made by the manufacturers without prior notice. Our company reserves the right to update and modify any information on the website.
Our company is not responsible for damages resulting from website downtime or inability to access certain links published on the website.
The maximum value of our company's obligations to any client in case of non-delivery or improper delivery is limited to the amount paid by the respective client.

2. Product Warranties and Availability
Products purchased through the website benefit from the standard warranty of each individual product. Our company does NOT guarantee the stock availability of the displayed products, therefore it reserves the right not to deliver partially or entirely an order if certain products are no longer available in the supplier's current offer or for other reasons (temporary stock shortage, product discontinuation, etc.). If prices or other product details were displayed incorrectly due to database errors, our company reserves the right to cancel the respective delivery and notify the client as soon as possible, if the delivery has not yet been made.

3. Website Fraud
ANY ATTEMPT TO ACCESS ANOTHER USER'S PERSONAL DATA OR TO MODIFY THE WEBSITE CONTENT, OR TO AFFECT THE SERVER PERFORMANCE WHERE THE WEBSITE IS HOSTED WILL BE CONSIDERED AN ATTEMPT TO DEFRAUD THE WEBSITE AND WILL TRIGGER CRIMINAL INVESTIGATION AGAINST THOSE WHO ATTEMPTED SUCH ACTIONS.

COPYRIGHT
The entire content of the website, including images, texts, animations, programs, scripts, and any other data, is the property of our company and is protected under Copyright Law and laws on intellectual and industrial property rights. Using any of the elements listed above without the written consent of our company will be punished under applicable laws. For reporting issues related to intellectual property rights, please contact us in writing through the contact form.

4. Disputes
Any dispute between Clients and the Company will be resolved amicably. If the conflict cannot be resolved amicably, jurisdiction rests with the Romanian courts.

5. Personal Data
User information is confidential and may only be used for commercial communications with the website's partners. Any specific data regarding the status of products can be obtained by contacting us online using the contact details provided on this website.
On our website, the user is responsible for all activities carried out using their account and personal password. Our company cannot be held liable for errors caused by the user's negligence regarding the security and confidentiality of their account and password.
For a better understanding of these clauses, please also consult Law no. 677/2001 on the protection of individuals regarding the processing of personal data and the free movement of such data.

6. Security of Personal Data and Information
Personal data entered by the buyer will be used by the Company solely for the declared purpose of this website. The information in the order form is necessary to send you order confirmations, deliver the ordered products, announce ongoing promotions, etc., and will never be provided to third parties.
The Company guarantees the confidentiality of certain information. This data does not physically exist on the servers hosting the website; it is accessible only by the Company's authorized personnel through the internal network. Each user has the right to view only their own personal data they entered.
The website uses security measures against the loss, alteration, or misuse of information under the Company's control. In case of information loss caused by software errors used to develop and host the website, the Company assumes no responsibility.

7. Fraud
Our company does not request from Clients or Users, by any communication means (e-mail / phone / SMS / etc.), confidential information, bank account/card details, or personal passwords.
The Client assumes full responsibility for disclosing their confidential data to a third party.
Our company declines any responsibility if a client suffers damages in any form from a third party claiming to represent our interests.
The Client shall notify our company of such attempts using the contact details.
Our company does not promote SPAM. Any client who explicitly provided their email address on the website may opt to deactivate the client account associated with that email address.
Communications made by our company through electronic means (i.e., e-mail) include the full and correct identification data of the sender or links to them, at the date of the content transmission.
The following achieved or unachieved purposes will be considered attempts to defraud the website. Our company reserves the right to initiate criminal prosecution against those who attempted or achieved these purposes:

  • to access any type of data belonging to another Client by using an account or any other method.

  • to alter or modify the website content or any correspondence sent in any way by our Company to the Client

  • to affect the performance of the server/servers on which the website runs

  • to access or disclose to any third party without the necessary legal authority, the content sent by our company to the Client when the Client is not the legitimate recipient of the content.

8. Contact
Our company publishes on the website complete and accurate identification and contact details for the Client or Member.
By using the contact form or the service available on the website, the Member or Client allows our company to contact them by any available means, including electronic communication.
Filling out the contact form partially or in full and submitting it does not constitute any obligation on our part to contact the Member or Client.
Accessing the website, using the information presented on it, visiting the pages, or sending e-mails or notifications to our company is carried out electronically, by phone, or by any other available communication means between the Member or Client and our company, thus being considered as consent to receive notifications from our company electronically and/or by phone, including communications by e-mail or website announcements.
Our company reserves the right not to respond to all requests of any kind, received through any communication means (electronic, telephone, etc.).

9. Newsletter and Alerts
When a Member or Client creates an Account on the Website, by accepting the Terms and Conditions, they have the right to express or not their agreement to receive newsletters and/or alerts from our company.
The data collected from the Member for the purpose of sending newsletters and/or alerts may and will be used by our company within the limits of the Privacy Policy.
Unsubscribing from receiving newsletters and/or alerts by the Member or Client can be done at any time:

  • using the special link provided in any newsletters and/or alerts received.

  • by modifying their consent to receive newsletters and/or alerts and using the pages in the restricted areas through their Account.

  • by contacting our company according to the contact information provided, without any further obligation from either party or any party being able to claim damages from the other.
    Unsubscribing from newsletters and/or alerts does not imply withdrawing consent for the document itself.
    Our company reserves the right to select the recipients of newsletters and/or alerts and the right to remove from its database any Member or Client who previously gave consent to receive newsletters and/or alerts, without any further obligation from our company or prior notice to the respective Member or Client.
    Our company will not include in the newsletters and/or alerts sent to the Member or Client any other advertising content referring to any third party that is not a partner of our company at the time of sending the newsletters and/or alerts.

10. Privacy Policy
By creating an Account, each Member or Client has given their consent for our company to collect and manage their personal data under the conditions and in compliance with the provisions of Law 677/2001.

Right of access to data
Any Member or Client has the right to obtain from our company, upon request and free of charge for one request per year, confirmation of whether or not data concerning them is being processed.

Right to intervene on data
Any Member or Client has the right to obtain from our company, through a written, signed, and dated request, free of charge:

  • as applicable, rectification, updating, blocking, or deletion of data whose processing does not comply with the law, especially incomplete or inaccurate data;

  • as applicable, conversion into anonymous data of data whose processing does not comply with the law;

12. Feedback
If there are any questions or suggestions regarding our company, please contact us by completing a contact form. Any comments, questions, feedback, ideas, suggestions, or other communications or information about or relating to the website nymphaclothing.com, its functionality, or improvement will remain the property of our company.

13. Product returns
The client may request the return of products in the following situations:

  1. Packages show severe damage;

  2. Products were delivered/invoiced incorrectly. The delivery of products other than those requested must be reported immediately, and the Consumer will refuse receipt. The Consumer may request the return for replacement, and if the product is no longer in stock, they may opt for replacement or a full refund. If replacement with a higher value product is agreed, the difference will be paid by the client; if the value is lower, a partial refund will be issued up to the value of the replacement product. Return and transport costs for the replacement product, if applicable, are borne by the client.

  3. Products have manufacturing defects;

  4. Products were ordered in incorrect sizes by the Client;

  5. The Consumer has the right to notify the merchant in writing of their withdrawal from the purchase, without penalties and without providing any reason, within 14 calendar days from receipt of the product. Also, according to art. 7 para. 1 of OG 130/2000, the Client has the right to unilaterally terminate the distance contract within 14 calendar days from the date of receipt of the product(s), without penalties and without providing any reason. In this case, the direct costs of returning the products will be borne by the Client, according to the law.

  6. If replacement with a higher value product is agreed upon, the client will pay the difference; if the value is lower, a partial refund will be issued up to the value of the replacement product. Return and shipping costs for the replacement product, if applicable, are borne by the client.

  7. The return costs of a product in case of withdrawal from purchase are as follows: 20 lei for all orders from Romania. For fully returned orders that benefited from free shipping, the return costs are 20 lei. These costs will be deducted from the refunded amount.

  8. The costs for exchanging a product due to reasons solely related to the seller are borne by the client, the exchange fee being 20 lei.

  9. Return payments are processed after receipt of the returned product within a maximum of 30 working days, into the bank account specified by the client. However, the average refund time is 7 days.

Withdrawal from purchase
The Consumer has the right to notify the merchant in writing of their withdrawal from the purchase, without penalties and without providing any reason, within 14 working days from receipt of the product. The Client may request the product to be exchanged within 14 calendar days from the date of receipt of the package, without penalties and without providing any reason. In case the client requests another product, the price difference will be paid if the product is more expensive. If the client opts for a cheaper product, the price difference will not be refunded. Our company will send the requested replacement product only after the Client has returned the initially purchased product. Refund of the product value or replacement, as applicable, will be made within a maximum of 30 days from the return. Refund or replacement of products without penalties and without providing any reason can be done under the following conditions: if the products have a seal, it must not be broken - the product must be returned sealed; the condition of the purchased products must be the same as at the time of receipt. Products must not have been used, worn, washed, or damaged.

These provisions apply according to O.G. 130/2000, in the case of purchasing products from this site using distance communication techniques. The Client has the right to opt only once for the return/replacement of a product under the conditions of art 4 para.1 lit b) of O.G. 130/2000. In all cases of return/replacement of products as a result of withdrawal from purchase, the return/replacement costs are borne by the client. Repeated withdrawal from purchase may be considered abuse.

Depending on the client's behavior, our company reserves the right to select its clientele.

The return costs of a product in case of withdrawal from purchase are as follows: 20 lei for all orders within Romania. For fully returned orders that benefited from free shipping, the return costs are 20 lei.

NOTE:
In any product return situation, products must be in the same condition, in the original box, with intact labels and together with all accompanying documents (invoice, warranty certificates, etc.). When placing an online order on the site, the Client declares that they have acknowledged and fully agree with the above-mentioned terms. Acceptance of these terms and conditions constitutes a genuine contract between the parties, applying the clauses of the Civil and Commercial Code.